CROWD CONNECTED PRIVACY POLICY
Updated: November 2026
This website is owned and operated by Crowd Connected Ltd (“Crowd Connected”) of Surrey Technology Centre, Guildford, GU2 7YG, also referred to hereafter as “we” or “us”.
Crowd Connected is committed to protecting and respecting your privacy. This Privacy Policy (“Notice”) sets out how we will collect and use your information and the rights you have in relation to your information
We may collect information from you about your preferences through your use of this website, when you request information from us, or as a result of your relationship with one or more of our customers, or as you otherwise engage with us.
Browsing this website does not mean you consent to analytics or marketing cookies. We only use those if you agree to them through our cookie banner or Cookie settings (see Cookies below).
References in this Notice to “your information” are also to personal information that you provide to us. Crowd Connected is the data controller of any information provided via this website and our contact details are detailed below.
What information do we collect?
Crowd Connected may ask for and collect from you personally identifiable and other information at certain points via this website (or subsequently during our interactions with you). Depending on the information and/or services you request, you may be asked to provide your name, email address and other information. Our web servers record basic technical information, such as IP addresses and browser types, to deliver and secure the website. If you accept analytics cookies, we also collect usage information, such as the pages you visit and how you found us, and may combine it with information you give us, for example when you submit a form. If you accept marketing cookies, we use this information to measure and target our advertising. If you reject these cookies, we do not collect this usage information about you. Before you make a choice, Google Analytics receives only a cookieless signal that a page was viewed, with no identifier that could recognise you.
We do not collect information about your activities on other websites. If you accept marketing cookies, LinkedIn and Google may combine information about your visit to this website with information they hold about you, under their own privacy policies.
How do we use your information?
At Crowd Connected we are committed to protecting and respecting your privacy and will only use your personal information:
- to provide and improve our services to you
- to compile anonymous statistics, for example, website usage statistics
- to market our services
- to manage our relationship with you and our customers
- to fulfil our legal obligations
- to provide you with personalised content
- to process and respond to inquiries
- to alert you to new products, services, features, special events and related offerings
- for other legitimate business purposes.
Our email marketing programme and marketing messages
We operate an email mailing list, used to inform you about products, services and/or Crowd Connected related news we believe may of interest to you. You can opt out of receiving our emails at any time. You can unsubscribe at any time via the link in the footer of any of our marketing emails. Alternatively, you can contact us at any time to request that you unsubscribe (see below).
Our emails may contain tracking / tracked clickable links or similar technologies in order to measure subscriber activity. Where used, this enables us to record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Please note that we may use your marketing preferences together with other information you provide to us (including details of your interest in pour products/services) in order to build a profile for you. If you have accepted analytics cookies, we may supplement this profile with information about how you use our websites, review our content and interact with us. We use this profile to try and ensure that you only receive information that you are likely to find of interest.
How and why we share your information
Please note that we may on occasion be required to share your information with other third parties who provide services to us or on our behalf – for example we use HubSpot and MailChimp for marketing automation and CRM, Google Analytics for website analytics, and LinkedIn for advertising measurement. Website analytics and advertising tools only receive information about your visit if you accept the relevant cookies.
This may entail a transfer of your information from a location within the European Economic Area (the “EEA”) to outside the EEA, or from outside the EEA to a location within the EEA. While the level of information protection in countries outside the EEA may be less than that offered within the EEA, we have policies and procedures in place to ensure the protection of your information.
We have taken steps to ensure that all such third parties keep your personal information confidential and secure and only use it for the purposes that we have specified and have informed you of.
In relation to any other third parties we will only disclose your information where you have given your express consent or where we are required to do so by law, or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights.
Crowd Connected may disclose your personally identifiable information to another entity (i) for purposes of outsourcing one or more of the functions described above; (ii) to confirm or update information provided by you; (iii) to inform you of information about our services and other important information, or (iv) for other purposes disclosed at or before the time the information is collected. If you tell us you wish to attend an event organised by us, for example, your name and organisation may appear on a list which we provide to other invitees at the event. We may also share your information when legally required to do so.
Cookies
We use cookies (small files stored on your device) to remember your cookie choice, to understand how this website is used, and to measure our marketing.
We only set analytics and marketing cookies if you agree to them. When you first visit, we ask for your choice and you can accept all, reject all, or choose by category. You can change or withdraw your consent at any time from the Cookie settings link at the foot of every page. Withdrawing consent is as easy as giving it and does not affect your use of the website.
Our cookie policy lists every cookie we use, what it does and how long it lasts.
Confidentiality
We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make personal information commercially available to any third party, except that we may share information with our service providers for the purposes set out in this Notice. We will maintain the confidentiality of and protect your information in accordance with our Notice and all applicable laws.
How we protect your information
Crowd Connected attempts to protect against the loss, misuse and alteration of your personal information. To that end, we have implemented reasonable administrative, technical and physical measures to protect your personal information.
Your Rights
You have the right to apply for a copy of the information we hold about you. This is called a data subject access request and you can make a request by writing to us using the contact details below. We may require further information from you in order to verify your identity before disclosing any personal information to you. You also have the right to have any inaccurate information about you corrected. We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is no longer up to date. Please contact us using the contact details below if you would like any corrections made to your information.
Transferring information when there is a change to our business
In the future we may re-organise or transfer all or part of our business, in which case we may need to transfer your information to new Crowd Connected entities or to third parties through which the business of Crowd Connected will be carried out.
If you do not want to receive information from us
If you receive marketing materials from us, you may withdraw your consent for us to send these to you at any time and free of charge by sending an e-mail to mail@crowdconnected.com.
Changes to this notice
From time to time, we may update this Notice. Changes are effective as of the date given at the start of the Notice, and indicates the last time this Notice was updated. Please check this page from time to time. If we make a change that affects your cookie choices, we will ask for your choice again.
Contact Information
If you have any questions in relation to this Notice, or if you would like to contact us to exercise your rights as stated in this Notice, you may contact us at mail@crowdconnected.com.